Shipping & Returns
Order Processing
It’s important for us at The Health Shop (THS) to process your order as soon as possible. It typically takes 1 - 3 business days for orders to process and leave our warehouse. Processing times do not account for weekends or holidays. Orders are processed in the order in which they are received.
Shipping
THS ships both within the continental US and Internationally to most regions. Keep in mind that incomplete or incorrect information when ordering could delay your delivery as we attempt to verify the correct information.
Shipping Rates
- Domestic: Standard Carrier Charges apply. Your order will be shipped either UPS or USPS based on address and shipping rates. We reserve the right to select shipping option.
- International: International Shipping costs vary depending on weight, postal code, and shipping method. Remote locations may require additional time for delivery.
Customs & Duty Fees may apply to International shipping. Customs fees, brokerage fees, and duty may be charged upon delivery and/or required to obtain your order. THS is not responsible for these fees. Please contact your local Customs office for more information prior to placing your order. And depending upon the individual Customs for your country your package may be delayed.
Free Shipping
From time to time THS will run free shipping as part of a promotional. Any free shipping offers are for orders in the Continental United States and Canada. International orders regular shipping rates will apply.
Order Tracking
When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 1-3 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located in the e-mail.
Delivery dates can change based on weather, customs or a myriad of reasons. Please follow up with the carrier to track any packages that show they were delivered but you did not receive the package. You can reach out to THS at admin@thehealthshoponline.com to verify that your order went out and forward any tracking information necessary to assist you in the process.
Shipping Delivery Days and Times
All orders process and ship Monday - Friday, excluding federal holidays within the United States.
Packages do not ship from our distribution center on weekends or the following US holidays:
- New Year’s Day
- Martin Luther King Jr. Day
- President's Day
- Memorial Day
- 4th of July
- Labor Day
- Columbus Day
- Veteran's Day
- Thanksgiving
- Christmas
Returns
We want to see you thrive, and we also believe “HAPPY CUSTOMERS” are the best advertising. Our goal is to leave you obsessed with your purchase!
So that means if you’re EVER unsatisfied with anything you buy from us here at The Health Shop, you have a full 14-DAYS during which time you can return the product for a full refund minus shipping. Please ensure original packaging and seals are not damaged. Just let us know you weren’t satisfied.
Steps to process your return:
Send us an email at admin@thehealthshoponline.com letting us know you would like to return your product and would like a refund. We want to know so we can keep our eyes peeled for you package and get your return processed as soon as possible.
Returns should be sent to:
The Health Shop200 Broadway,
Tillsonburg, ON N4G 5A7
Canada
Please note we do not provide return labels. The shipping cost on returned items is at the customer's expense.
*Original shipping charges are nonrefundable.
We will not refund any product that has been tampered with or missing the original seal.
All returns must be packaged and shipped in a secure manner to ensure product arrives back to us in good condition.
